Privacy Policy
Last updated 13 August 2026.
What this policy covers
This policy explains what information is collected when you visit https://towtrucklewisville.com or call the number published on it, how that information is used, and what choices you have. It applies to this website and to calls placed to 469-309-5877.
Information collected when you call
There is no contact form on this site. The only way to reach us is by telephone. When you call, the information you provide during that call is used to arrange the service you are asking for. That typically includes:
- Your name and the telephone number you are calling from.
- The location of your vehicle.
- Details of the vehicle, including make, model and condition.
- A description of the problem and where you would like the vehicle taken.
Calls placed to the number on this site are handled by a third-party service provider, and the information you give during the call is shared with the independent service provider assigned to carry out the work so they can locate you and bring suitable equipment. Calls may be recorded or monitored for quality and training purposes by the party handling them.
Information collected automatically on this website
Like most websites, standard technical information is recorded by the hosting platform when a page is requested. That may include your IP address, browser type and version, the pages requested, the referring page, and the date and time of the request. This information is used to keep the site working and to understand which pages people find useful.
This site does not run advertising trackers or sell personal information. Fonts are loaded from Google Fonts, which means your browser makes a request to Google's servers when a page loads. Google's handling of that request is governed by its own privacy policy.
How the information is used
- To arrange and carry out the towing or roadside service you requested.
- To contact you about that request, including by return call or text if you provided a mobile number.
- To maintain records of the service provided, including invoices.
- To operate, secure and improve this website.
- To comply with legal obligations.
Who the information is shared with
Information is shared with the independent service provider assigned to your job, with the service provider that handles the call, and with technology providers that host this site. Information may also be disclosed where required by law, or where necessary to establish or defend a legal claim.
Personal information is not sold to third parties for their own marketing purposes.
Retention
Information is retained for as long as the service requires, to keep records required for tax and accounting, and to comply with legal obligations. After that it is deleted or anonymized.
Your choices
- Text messages. If you receive a text you did not want, reply STOP and it will end.
- Access and deletion. You may ask what personal information is held about you and request that it be corrected or deleted, subject to records that must be kept by law.
- Cookies and tracking. Your browser settings control cookies and can block third-party requests. This site does not depend on cookies to function.
- Do Not Track. This site does not respond to Do Not Track signals, as there is no agreed standard for how to do so.
Texas residents
Texas residents have rights under the Texas Data Privacy and Security Act, including the right to know what personal data is processed, to correct inaccuracies, to request deletion, and to opt out of sale or targeted advertising. This site does not sell personal data or run targeted advertising. To make a request, use the contact route below.
Children
This site is not directed at children under 13 and does not knowingly collect information from them.
Changes to this policy
This policy may be updated from time to time. The date at the top of the page shows when it last changed.
Contact
Questions about this policy, or requests relating to your information, can be raised by calling 469-309-5877. See also our terms of service.